Associate Application Support Analyst (SAP / Salesforce) – Federal Govt!

Investigate, triage and resolve SAP and Salesforce application incidents and service requests, applying ITIL methodologies and ITSM tools to manage Level 2 support queues and escalations. Troubleshoot complex system issues and identify root causes across business applications, and support software testing, issue replication and release activities including SIT, UAT and BVT. Liaise with technical teams, business stakeholders and external vendors to resolve incidents. Excel reporting, data analysis and software testing experience are highly regarded. Hybrid work across ACT, VIC or NSW on an initial 12-month contract with extension option.