ITSM Analyst Student Intern - IT Service Management

The intern supports IT service management processes, analysing ServiceNow data, reports and ticket trends to generate insights. They assist with ITSM process updates, analyse service performance data, and collaborate with team members on business analyst tasks. Key strengths include IT service management knowledge, analytical and communication skills, project management, customer service and problem-solving. The role offers ongoing learning and growth support within a team environment.