NOC Superviser

Lead a 24/7 rotating Network Operations Centre team, supervising operators who monitor systems, alerts and incidents, manage escalations, and maintain high service standards. Act as primary escalation point, coordinate shift handovers and staffing coverage, maintain incident and performance records, and lead onboarding, training and post-incident reviews. Review procedures and audit operations for compliance, working with operational leaders and field teams. Requires strong system monitoring and incident management knowledge, analytical problem-solving, and collaboration in a fast-paced technology operations environment.