Information Technology Support Specialist

Provide advanced Level 2 technical support and troubleshooting across hardware, software, networks and business applications. Take ownership of incidents escalated from Level 1, investigate root causes, prioritise issues and implement effective solutions. Collaborate with system administrators, network specialists and external vendors, and handle software installations, configurations, hardware repairs and remote end-user support. Maintain technical documentation and knowledge bases, contribute to service delivery improvements, and participate in a rostered after-hours on-call arrangement. Deliver strong customer service and communicate technical issues clearly to non-technical users.