IT Support Administrator

Provide first-line technical support to business clients, answering calls and assisting users with technical issues. Log, manage and prioritise support requests through a ticketing system, troubleshoot Microsoft Windows desktop and Microsoft 365 issues, and assist with user account setup, access management and password resets. Provide remote technical support, software installation and configuration, escalate complex issues, and maintain accurate documentation and client records. Work remotely from home with occasional onsite client visits, supporting a diverse range of clients and technologies in a collaborative team environment.