macOS Support Engineer – L2/L3

Provide specialist Level 2 and Level 3 macOS support for an enterprise environment, resolving escalated incidents and service requests. Administer Apple devices through Apple Business Manager and Microsoft Intune, including provisioning, configuration profiles, compliance settings and application deployment. Test and deploy macOS, application and security updates, remediate vulnerabilities and failed updates, and manage device lifecycle tasks. Work within ITSM and service desk processes such as Halo, maintain runbooks and knowledge articles, coordinate with technical leads, security stakeholders and vendors, and support hybrid remote and onsite delivery in Canberra.