Level 1/ Level 2 IT Service Desk Technician

Provide first and second-line IT support for desktops, laptops, mobile devices and peripherals, troubleshooting hardware, software, Windows, Microsoft 365, printers and network connectivity. Administer Microsoft 365 and Active Directory accounts, permissions, security groups and licensing, and resolve server, backup and network issues, escalating to Level 3 when needed. Visit client sites around Canberra for installs, break-fix work, maintenance and hardware deployments, including occasional out-of-hours cutovers. Log, manage and resolve support tickets within SLA guidelines while keeping accurate notes and time entries.