IT Service Desk Specialist – Windows, O365 & ServiceNow

Provide first-line IT service desk support for Windows, Office 365, VPN and hardware issues. Log and track requests in ServiceNow, diagnose problems and resolve tickets in a fast-paced environment. The role calls for strong communication and time management skills and a willingness to work shifts, including weekends and holidays. Prior ITIL knowledge and previous service desk experience are advantageous for succeeding in this support position.