Senior Support Technician

A senior support technician acts as the trusted point of contact for key clients, resolving complex infrastructure issues across Microsoft AD, Azure, M365, Exchange, and Windows Server. The role supports hybrid cloud environments using Azure, VMware, and Citrix, and diagnoses problems spanning desktops, servers, networks, and backups. Responsibilities include ticket triage, project deployments, and building strong client relationships while collaborating with senior engineers. Familiarity with virtualisation, backup technologies, and managed-service ticketing tools is expected, along with clear, client-friendly communication and mentoring of junior technicians.