Technical Account Manager- Canberra

Technical Account Manager acting as the trusted technical advisor and senior customer-facing representative for a Federal client. The role is the primary interface between the department, delivery and project teams and other service providers, aligning business objectives with service outcomes and driving continuous improvement across the ICT environment. Responsibilities include technical guidance on IT service management, defining standards for monitoring, alerting, event response, maintenance and patching, quality assuring high-risk change documentation, supporting major incident and problem management, and managing vendor performance and cross-supplier accountability.