IT SupportJunior · 2+ yearsNew
Service Desk Analyst
Canberra, Australian Capital Territory, AustraliaFull-timePosted 7 Nov
About the role
Provide first-level IT support by troubleshooting O365, VPN, Skype, printers, Active Directory and Microsoft Office issues across Windows and Mac environments. Log, track and close tickets in ServiceNow and resolve user issues via phone, email and chat. Configure and troubleshoot software, hardware, desktops, laptops, mobile devices and multi-functional devices. Apply ITIL framework understanding and strong customer service while working shifts in a 9x5 support environment that includes weekends and holidays.